Last updated 17 July 2026
EVERCONNECTED LIMITED
Company registered in England and Wales - Company No. 14828305
Registered office: 86–90 Paul Street, London, England, EC2A 4NE, United Kingdom
EverConnected Platform User Agreement - Consolidated Edition (also referred to as the Terms of Use)
Governing law: the laws of England and Wales - with Supplemental Terms for United States Users and European Union / EEA Users.
Version: 2.2 (consolidated edition) | Last updated: 17 July 2026
© Everconnected Limited. All rights reserved.
This consolidated edition merges the Terms of Service (Core) v1.8, the Payments & Credits Terms v1.0, and the Reserved Annexes v1.0 into one continuous document with a single numbering sequence. The Reserved Annexes remain not in force and create no rights or obligations unless and until Everconnected activates them by the variation procedure in the section headed “Modifications, Corrections, and Interruptions”.
1. Agreement to These Terms and Acceptance
2. Definitions and Interpretation
3. Contracting Entity and Jurisdictional Application
4. The Services - What Everconnected Is and Is Not
5. Our Intellectual Property and Marks
6. Eligibility and Account Registration
7. Onboarding, the Soul Profile, and Sensitive Information
8. Matching, Behavioural Signals, and Automated Processing
9. Soul Calls
10. Quests
11. Tribes
12. Reputation, Points, and Badges
13. User-to-User Reviews and Ratings
14. User Content
15. Acceptable Use and Prohibited Activities
16. Subscriptions, Payments, and Refunds
17. In-App Credits and One-Time Purchases
18. Virtual Products
19. Tips - Voluntary User-to-User Payments
20. Voluntary Support Contributions to Everconnected
21. Identity Verification
22. Software and Application Licence
23. Third-Party Services, Affiliates, Social Media, and Advertising
24. Services Management and Content Moderation
25. Privacy and Data Protection
26. No Professional Relationship; Not a Medical or Advice Service
27. Security
28. Accessibility
29. Copyright Infringement and Takedown Procedure
30. Electronic Communications, Transactions, and Signatures
31. Modifications, Corrections, and Interruptions
32. Reporting and Management of Illegal and Inappropriate Content
33. Suspension and Termination
34. Disclaimer
35. Limitation of Liability
36. Indemnification
37. Governing Law and Jurisdiction
38. Dispute Resolution
39. Miscellaneous
40. Contact Us
41. Supplemental Terms for United States Users
42. Supplemental Terms for European Union and EEA Users
43. Supplemental Terms for Canadian Users
44. Supplemental Terms for Australian Users
45. Entire Agreement
Annex A - Cash-Out and Withdrawals (Not in Force)
Annex B - Meditation and Wellness Content (Not in Force)
1.1 We are Everconnected Ltd., trading as Everconnected ("Company", "Everconnected", "we", "us", or "our"), a company registered in England and Wales (Company No. 14828305) with its registered office at 86–90 Paul Street, London, England, EC2A 4NE, United Kingdom.
1.2 These Terms of Service (the "Terms", also referred to as the "Terms of Use" or "Legal Terms") form a legally binding agreement between you, whether as an individual or on behalf of an entity ("User", "you", or "your"), and Everconnected, governing your access to and use of the Everconnected website at https://www.everconnected.com (the "Site"), the Everconnected mobile application (the "App"), and all related products, features, and services that link to these Terms (together, the "Services" or the "Platform").
1.3 By creating an account, accessing, or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms together with the documents listed in the section headed "Entire Agreement", which are incorporated by reference. If you do not agree, you are not permitted to use the Services and must stop using them.
1.4 In these Terms, "Business Day" means a day other than a Saturday, Sunday, or public holiday in England and Wales. References to writing include email.
1.5 You can contact us by phone at +44 7892 112233, by email at iam@everconnected.com, or by post to the registered office above. A full list of contact addresses appears in the section headed "Contact Us".
1.6 We may revise these Terms in accordance with the section headed "Modifications, Corrections, and Interruptions" and the variation provisions in the section headed "Entire Agreement". Your continued use of the Services after the effective date of revised Terms constitutes acceptance of them.
2.1 In these Terms, the following defined terms apply:
“Active Match” a feature, available only within Private Tribes and subject to purchase or eligibility, that allows a member to browse Soul Profiles within that Tribe, select a specific person, and send them a message outside the ordinary Matching process.
“Affiliate” in relation to Everconnected, any entity that controls, is controlled by, or is under common control with Everconnected; and, separately, any third-party application, partner, or service that Everconnected integrates with or promotes as described in the section headed "Third-Party Services, Affiliates, Social Media, and Advertising".
“Behavioural Signals” data generated by your activity on the Platform - including acceptance times, scheduling initiative and response times, Soul Call attendance and duration, review behaviour, and similar timing and follow-through signals - used to operate and improve Matching as described in the section headed "Matching, Behavioural Signals, and Automated Processing".
“Content” all material in or comprising the Services, including source code, databases, functionality, software, website and app designs, audio, video, text, photographs, images, and graphics, but excluding Contributions and Submissions made by Users.
“Contributions” any content you create, post, upload, transmit, or make available through the Services, including text, posts, forum and chat messages, audio, images, reactions, ratings, Reviews, and other materials, as further described in the section headed "User Content".
“In-App Credits” a consumable, virtual in-app balance that has no monetary value, cannot be exchanged for cash, and may be used to obtain certain features or One-Time Purchases, as described in the section headed "In-App Credits and One-Time Purchases".
“Marks” the Everconnected name and logo, "Soul Call", "Soul Profile", "Quest", "Tribe", and all other trademarks, service marks, trade names, logos, and brand features of Everconnected, whether registered or unregistered.
“Matching” the process by which Everconnected pairs Users for the purpose of a Soul Call, based on Soul Profiles, shared preferences, Tribe membership, and Behavioural Signals.
“One-Time Purchase” a single, non-recurring purchase of a feature, item, or unit of access (including additional matches, a profile boost, premium Quest access, Ultra Filter messages, or Virtual Products), whether paid in money or with In-App Credits.
“Quest” a structured, guided conversation organised around a theme or question that we assign (for example, "What is the purpose of life?"), undertaken during or in connection with a Soul Call or within a Tribe, as described in the section headed "Quests".
“Review” any rating, structured feedback, or free-text review that one User submits about another User or about a Soul Call, as described in the section headed "User-to-User Reviews and Ratings".
“Soul Call” a one-to-one audio conversation between two matched Users. Soul Calls are, by design, identity-light: they are based on the Users’ Soul Profiles rather than on faces, profile photographs, or appearance-based preferences.
“Soul Profile” the profile you create during onboarding by completing the Everconnected questionnaire, which informs Matching and may be browsable by other members within certain Tribes.
“Submissions” questions, comments, suggestions, ideas, or feedback about the Services that you send directly to us, as described in the section headed "User Content".
“Tip” a Gift a User activates with In-App Credits to show appreciation to another User, as described in the section headed "Tips - Voluntary User-to-User Payments". A Tip is not a transfer of money between Users.
“Gift” a Virtual Product a User activates with In-App Credits and directs to another User to show appreciation; activating a Gift is not a transfer of money or anything of monetary value between Users.
“Reward” an in-platform balance that Everconnected awards to a User by reference to the Gifts they receive, redeemable only within the Services (and, only if and when Everconnected activates Annex A, capable of withdrawal as money).
“Tribe” a community within the Platform that members may join, which shapes Matching, content, and access. Tribes may be Public, Private, Paid Public, or Paid Private, as described in the section headed "Tribes".
“Ultra Filter” a paid feature that enables limited direct outreach (for example, one direct message per day) to a member discovered by browsing Soul Profiles, as described in the sections headed "Tribes" and "Subscriptions, Payments, and Refunds".
“Virtual Product” a digital good or item offered within the Services (for example, avatars or digital items), as described in the section headed "Virtual Products".
“Voluntary Support Contribution” a voluntary, non-reciprocal payment made by a User to Everconnected, as described in the section headed "Voluntary Support Contributions to Everconnected".
2.2 Headings are for convenience only. "Including", "for example", and similar expressions are illustrative and not limiting. References to a "section" are to a section of these Terms; where practical, these Terms cross-refer to sections by name to avoid ambiguity. References to legislation include that legislation as amended or replaced from time to time.
3.1 For all Users worldwide, these Terms are entered into with Everconnected Ltd. (England and Wales, Company No. 14828305).
3.2 If you reside in the United States, the Supplemental Terms for United States Users apply in addition to these Terms. In the event of conflict, those Supplemental Terms prevail for US Users only. US Users are subject to binding individual arbitration and a class-action waiver, with a 30-day opt-out, as set out there.
3.3 If you reside in the European Union or the EEA, the Supplemental Terms for European Union and EEA Users apply in addition to these Terms. In the event of conflict, those Supplemental Terms prevail for EU/EEA Users only.
3.4 Nothing in these Terms removes mandatory consumer or data-protection protections available to you under the law of your country of residence that cannot be excluded by agreement.
3.5 Territorial availability. The Services are currently offered and marketed to persons located in the United Kingdom, the United States, Canada (other than Quebec, pending publication of a French-language version of the contract documents), and Australia. The Services are not currently offered to persons located in the European Union or the European Economic Area, and we do not target or market the Services to such persons; registration from excluded territories may be blocked. We may extend availability to additional territories (including the EU/EEA) by updating this section and giving notice under the section headed “Modifications, Corrections, and Interruptions” and, where required, completing applicable regulatory prerequisites (including the representative appointments described in the Supplemental Terms for European Union and EEA Users). The Supplemental Terms for a territory apply only if and when the Services are offered in that territory.
4.1 Everconnected is a connection and Matching platform. Its primary function is to match two Users - based on their Soul Profiles, shared preferences, Tribe membership, and Behavioural Signals - and to facilitate a one-to-one Soul Call between them. Around this core, the Services include Quests, Tribes, community and social features (such as posts, forums, and chat), reputation features, and the commercial features described in these Terms.
4.2 Everconnected is a venue that facilitates connection. We do not introduce, vet, supervise, or guarantee any User, and we do not guarantee the outcome, quality, safety, or nature of any Match, Soul Call, conversation, relationship, or interaction, whether on or off the Platform. You are solely responsible for your interactions with other Users.
4.3 Everconnected is not a healthcare, medical, mental-health, counselling, crisis, or therapeutic service, and is not a dating introduction agency offering matchmaking as a regulated service. See the section headed "No Professional Relationship; Not a Medical or Advice Service".
4.4 Some features are not present in every version of the Services and may be introduced, varied, or withdrawn over time. Without limitation: (a) the facilitation of optional in-person meetings between Users who choose to meet offline is anticipated for a future release and, when offered, will be subject to additional safety terms; and (b) Everconnected may in future enable certain Users to offer services in a professional or expert capacity, which would be subject to separate terms, eligibility, and verification before launch. Until such features are launched, nothing in these Terms authorises offline-meeting facilitation by Everconnected or the provision of professional services through the Platform.
4.5 We aim to keep the Services available but do not guarantee uninterrupted access, and we may change, suspend, or discontinue any part of the Services in accordance with the section headed "Modifications, Corrections, and Interruptions".
4.6 Everconnected operates risk-assessment, content-moderation, and reporting systems intended to comply with applicable online-safety law, and cooperates with competent authorities, as described in the sections headed "Services Management and Content Moderation" and "Reporting and Management of Illegal and Inappropriate Content".
5.1 We are the owner or licensee of all intellectual property rights in the Services and the Content, and of the Marks. The Content and Marks are protected by copyright, trademark, database, and other intellectual property laws and treaties in the United Kingdom and around the world. All goodwill arising from use of the Marks accrues to Everconnected.
5.2 Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable, non-sublicensable licence to access the Services and to view and download a copy of Content to which you have properly gained access, in each case solely for your personal, non-commercial use. This licence does not include the App, which is licensed under the section headed "Software and Application Licence".
5.3 Except as expressly permitted in these Terms, you must not copy, reproduce, aggregate, republish, upload, post, publicly display, encode, translate, transmit, distribute, sell, licence, scrape, frame, mirror, or otherwise exploit the Content or the Marks, in whole or in part, for any purpose, without our prior written permission. You must not remove, alter, or obscure any copyright, trademark, or other proprietary notice. Requests for permission should be sent to legal@everconnected.com.
5.4 You must not use the Marks, or any confusingly similar sign, or describe yourself as "official" or as endorsed by or affiliated with Everconnected, without our prior written permission. Use of the Marks is also subject to the brand-use provisions of the Community Guidelines.
5.5 Feedback you send us is governed by the section headed "User Content" (Submissions). We reserve all rights not expressly granted to you in and to the Services, the Content, and the Marks. Any breach of this section is a material breach of these Terms and your licence to access the Services may terminate immediately.
6.1 The Services are intended only for individuals who are at least eighteen (18) years old. Persons under 18 are not permitted to access, use, or register for the Services. By registering, you represent and warrant that you are 18 or older.
6.2 Age assurance. You confirm your age at registration. We operate age-assurance measures proportionate to the Services and our risk assessment, which may include analysing account and usage signals to detect users who may be under 18, acting on reports, and requiring you to verify your age (for example, by facial age estimation or, where needed, identity documentation) where we have reason to believe you may be under 18, where you take an age-restricted action, or where required by law. We may restrict, suspend, or terminate access pending or following verification. Self-declaration of age is not by itself conclusive, and we may act on information indicating that a User is under 18.
6.3 To use most features you must create an account and provide accurate, current, and complete information, and keep it up to date. You may hold only one account, and you may not transfer your account or profile to anyone else.
6.4 You are responsible for safeguarding your credentials and for activity under your account, except for unauthorised use that is not attributable to your failure to keep your credentials secure or to your breach of these Terms. You must keep your password confidential and notify us immediately of any unauthorised access or suspected compromise at security@everconnected.com. We may suspend an account as a precaution where we reasonably suspect compromise, and will notify you as soon as reasonably practicable.
6.5 We may remove, reclaim, or change a username that we reasonably consider inappropriate, obscene, infringing, impersonating, or otherwise objectionable.
6.6 By using the Services you represent and warrant that: (a) all registration information is true, accurate, current, and complete and you will keep it so; (b) you have the legal capacity to enter into these Terms; (c) you are not a minor in your jurisdiction of residence; (d) you have not been convicted of, and are not subject to any registration requirement arising from, any offence involving violence, sexual misconduct, or a sexual offence against a person; (e) you will not access the Services by automated or non-human means except as expressly permitted; (f) you will not use the Services for any unlawful or unauthorised purpose; and (g) your use will comply with all applicable laws.
6.7 No background checks. We do not conduct criminal-record, sex-offender-registry, or other background checks on Users, and (except for the age-assurance and identity-verification measures described in these Terms) we do not routinely verify Users’ identity, photographs, statements, or character, unless we expressly state otherwise for a specific feature. You are responsible for taking your own precautions when interacting with other Users.
7.1 During onboarding you create a Soul Profile by completing our questionnaire. Your Soul Profile, your stated preferences, and your Behavioural Signals inform Matching.
7.2 You acknowledge that onboarding and optional follow-up questionnaires explore your values, beliefs, interests, and outlook, and may invite information that reveals your religious or philosophical beliefs or your emotional outlook, which you may choose to disclose so that we can provide and improve Matching. Some of this is special-category data under data-protection law (in the same way data revealing sexual orientation is for a dating service).
7.3 Where you provide special-category information, we process it only on the basis of your explicit consent (or another lawful basis identified in the Privacy Policy), and only for the purposes described to you, including Matching and safety, and not to monitor, diagnose, or assess your health. You may decline to provide such information, withdraw consent, or delete it, as described in the Privacy Policy; doing so may affect Matching quality or the availability of certain features.
7.4 You must provide information that is truthful and your own. You must not impersonate any person, misrepresent your identity, age, or circumstances, or include another identifiable person’s personal data in your Soul Profile without their consent.
8.1 Matching is delivered through a system that pairs Users for Soul Calls based on Soul Profiles, preferences, Tribe membership, and Behavioural Signals. The pace, number, and timing of matches may vary by your activity, your subscription tier, your Tribe(s), and the rules of the Platform from time to time.
8.2 To operate Matching and detect misuse, the Services measure Behavioural Signals - such as how promptly you accept a match, whether and how quickly you propose or respond to scheduling, whether you attend Soul Calls you have scheduled, the duration of calls, and your review behaviour. Some signals are used internally and are not displayed to you.
8.3 Communications used purely to arrange a Soul Call may be limited to pre-set messages rather than free text. Free-text communication is available in community and Tribe features as described in these Terms. All communications and content remain subject to the section headed "Acceptable Use and Prohibited Activities".
8.4 Replacement matches and consequences for non-participation. Where a Match does not result in a completed Soul Call, the system may assess what happened in order to allocate replacement matches fairly. As a general principle, replacement matches are provided where you demonstrably engaged and the other person did not; the system does not reward non-participation. Repeated failure to engage (for example, repeatedly letting matches expire, failing to respond to scheduling, or not attending scheduled calls) may result in graduated consequences such as reminders, slower match cadence, temporary pauses, or de-prioritisation. These measures protect Users who participate in good faith.
8.5 Automated decision-making. Certain Matching, prioritisation, fraud-prevention, and safety measures involve automated processing of your data, which may significantly affect your experience (for example, by restricting features or limiting matches). Where a decision producing legal or similarly significant effects is based solely on automated processing, you have the right to request human review, express your view, and contest the decision, as described in the Privacy Policy and the section headed "Security". To exercise these rights, contact privacy@everconnected.com.
8.6 We do not guarantee that any minimum number of matches, any particular match, or any successful connection will result from your use of the Services.
9.1 A Soul Call is a one-to-one audio conversation between matched Users, based on Soul Profiles rather than appearance. We access your microphone (and, where a feature requires it, your camera) only with your device permission.
9.2 In the ordinary course we do not retain recordings of the content of Soul Calls. To investigate reports, prevent harm, ensure safety, and comply with law, we may generate and retain call metadata (such as participants, time, and duration) and, where you have been notified beforehand and, where required by law, have consented, make and retain a limited recording of a Soul Call for safety, moderation, and evidential purposes, kept only as long as necessary and handled under the Privacy Policy. We cannot monitor or pre-screen Soul Calls in real time and are not liable for the conduct or statements of participants during a call, save as required by law.
9.3 You must not record, screenshot, transcribe, or share a Soul Call or any private communication, in whole or in part, without the explicit consent of all participants (and, where we provide a recording feature, except through that feature). Device-level recording by participants is outside our control; share sensitive information at your own discretion.
9.4 You must attend Soul Calls you have scheduled or cancel reasonably in advance. You must treat other participants with courtesy and comply with the section headed "Acceptable Use and Prohibited Activities" at all times. Abusive, threatening, exploitative, or unlawful conduct during a Soul Call may result in immediate enforcement action.
9.5 After a completed Soul Call, both participants may be invited to leave a Review, as described in the section headed "User-to-User Reviews and Ratings".
10.1 A Quest is a guided conversation organised around a theme or question we assign. Quests may be undertaken during Soul Calls or within Tribes and are intended to deepen engagement and support reflection and personal growth.
10.2 Quests may be free, premium (requiring payment, In-App Credits, or a qualifying subscription or Tribe membership), special and exclusive (limited or invitation-based), or experimental (offered to selected Users for testing). Availability, pricing, and access conditions are shown in the Services and may change.
10.3 Quest content is provided for general, non-professional purposes. You participate in Quests, and share experiences within them, at your own discretion and risk, subject to these Terms.
10.4 Paid Quests are subject to the sections headed "Subscriptions, Payments, and Refunds" and "In-App Credits and One-Time Purchases", including the applicable cooling-off and refund provisions for digital content.
11.1 A Tribe is a community within the Platform that you may join. Tribe membership is a signal of identity and interest that helps shape Matching and may unlock Tribe-specific content, Quests, and features. You may belong to one or more Tribes. Where you belong to several, the system selects which Tribe a given match is drawn from, but each individual match is sourced from a single Tribe.
11.2 A Tribe may charge its own membership fee, separate from any Platform subscription, and may offer Tribe-specific Quests, content, and Virtual Products. Where you join a paid Tribe, the fee, billing frequency, and what it unlocks will be shown before you commit. Tribe memberships are subject to the section headed "Subscriptions, Payments, and Refunds".
11.3 Seller of record. Everconnected is the seller of record for paid Tribe memberships: we are responsible for the consumer-facing supply of, and refunds for, paid Tribe membership under the section headed "Subscriptions, Payments, and Refunds", and we pay the Tribe creator a share of the relevant revenue as a contractual revenue share under separate creator arrangements (a "Creator Share"). A Creator Share is a contractual payment to the creator and is not a Reward, Tip, or Gift, and is not derived from Gifts.
11.4 Administrators and creators act independently. Tribe administrators and creators may set house rules consistent with these Terms and the Community Guidelines and are responsible for moderating their Tribe in good faith. They act on their own behalf and are not employees, agents, partners, or representatives of Everconnected. Everconnected is not responsible or liable for the acts, omissions, decisions, house rules, moderation, representations, or content of any administrator or creator, including any decision to admit, exclude, or remove a member. You deal with administrators and creators at your own risk.
11.5 Platform controls and Tribe closure. Everconnected may set, vary, or remove the parameters, pricing controls, and features available to Tribes, and may suspend or close a Tribe that breaches these Terms or applicable law. If a Tribe closes (by its creator, by us, or otherwise), access to its paid content may end; where you have pre-paid for membership and lose access other than through your own breach, your refund rights are as set out in the section headed "Subscriptions, Payments, and Refunds".
11.6 Indemnity. Tribe administrators and creators shall indemnify the Everconnected Parties (as defined in the section headed "Limitation of Liability"), on the terms in the section headed "Indemnification", against claims arising from their operation of a Tribe, their house rules, moderation, or content, or their handling of members or member payments.
11.7 Within Tribes where browsing is enabled, you may view Soul Profiles of other members. Browsing alone is passive. The Ultra Filter is a paid feature that enables limited direct outreach (for example, one direct message per day) to a member you discover by browsing; the daily limit is designed to prevent spam and protect recipients. Active Match (available only in Private Tribes, subject to purchase or eligibility) allows you to browse, select a specific member, and message them outside ordinary Matching.
11.8 Direct outreach via the Ultra Filter or Active Match is subject to the same conduct rules as all other communications. Unwanted, harassing, or repeated contact after a request to stop is prohibited and may result in enforcement action.
11.9 Tribes may be formed by invitation, including by converting an existing third-party group (such as a messaging-app group) into a Private Tribe. Where you invite others - whether by sharing an invite link or by importing contacts so that we send an invitation - you represent and warrant that you are entitled to do so, that you have any necessary consent of the people you invite, and that your invitation does not breach any third-party platform’s terms or any applicable anti-spam or privacy law.
11.10 Contact import and invitation messaging are subject to the Privacy Policy and the section headed "Third-Party Services, Affiliates, Social Media, and Advertising". You are responsible for the lawfulness of invitations you initiate. We may limit, throttle, or suspend invitation features to prevent abuse.
12.1 The Services may award points, badges, levels, or standing based on other Users’ feedback (including Reviews) and your activity on the Platform (for example, a "good listener" or "storyteller" badge). These are descriptive indicators derived from user feedback and objective participation metrics. They are not Everconnected’s endorsement, certification, or guarantee of any User’s competence, character, reliability, or safety, and are not a professional, clinical, or therapeutic qualification. They have no monetary value, are not your property, cannot be redeemed for cash, and may be adjusted, reset, or withdrawn (for example, where obtained through prohibited conduct).
12.2 A badge or standing does not make a User a professional or Everconnected’s employee, agent, partner, or representative. No User may present a badge or standing as a professional credential, or hold themselves out as a licensed or qualified professional (including as a therapist, counsellor, physician, or adviser) unless and until Everconnected launches a verified professional capability with separate terms and that User is verified under it. Misrepresenting credentials is a serious breach of these Terms and the Community Guidelines.
12.3 Payment does not change this. Where a User receives any payment (including a Tip, Gift, or Reward) in connection with their participation, a badge, or their standing, that payment does not create any employment, agency, partnership, fiduciary, professional, or therapeutic relationship, and Everconnected is not responsible or liable for that User’s statements, advice, conduct, or omissions.
12.4 You must not manipulate, inflate, or game points, badges, standing, Behavioural Signals, Matching, or reputation features, whether by automation, collusion, false reviews, or otherwise.
13.1 After a completed Soul Call, each participant may independently submit a Review (which may include a star rating, structured responses, and optional free text). Reviews support trust and improve Matching.
13.2 Reviews are, where operated on a double-blind basis, not disclosed to the other participant until both have submitted or the review window has closed, in order to encourage honest, non-retaliatory feedback.
13.3 When submitting a Review you must: (a) base it on a genuine, first-hand interaction; (b) be accurate, honest, and fair; (c) not include false, misleading, defamatory, harassing, hateful, discriminatory, or unlawful content; (d) not disclose another person’s private information; and (e) not organise, participate in, or solicit coordinated or inauthentic reviewing.
13.4 Reviews and the data derived from them may be used to operate and improve Matching, including through Behavioural Signals and automated processing as described in the section headed "Matching, Behavioural Signals, and Automated Processing" and in the Privacy Policy.
13.5 You grant Everconnected a non-exclusive, worldwide, royalty-free licence to host, store, use, reproduce, and display your Reviews in connection with operating, improving, and (where relevant) promoting the Services. You retain ownership of your Review content.
13.6 We may moderate, label, or remove a Review that breaches these Terms, applicable law, or the rights of others. If a Review you submitted is removed, you may seek review of that decision via complaints@everconnected.com and, where appropriate, amend and resubmit it.
13.7 Reviews are the views of the Users who submit them and are hosted by Everconnected as an intermediary; we do not warrant their accuracy. Where a Review is alleged to be defamatory or otherwise unlawful, the notice-and-action and takedown procedures in the sections headed "Services Management and Content Moderation" and "Reporting and Management of Illegal and Inappropriate Content" apply.
14.1 Submissions and Contributions are defined in the section headed "Definitions and Interpretation". A Submission that is publicly posted is also a Contribution.
14.2 By sending a Submission, you grant us a perpetual, irrevocable, worldwide, royalty-free, fully sub-licensable and transferable licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and otherwise exploit the Submission in any form and for any purpose, without restriction, acknowledgement, or compensation. To the extent any right in a Submission cannot be licensed, you assign it to us so far as permitted by law and otherwise waive it; and, to the extent permitted by law, you waive any moral rights in the Submission.
14.3 You retain ownership of your Contributions. By making a Contribution, you grant Everconnected a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, use, reproduce, adapt, publish, translate, create derivative works from, and display your Contribution in connection with operating, promoting, and improving the Services. This licence continues for ninety (90) days after you delete a Contribution, solely to allow removal of cached and backup copies, after which it ends. After you delete a Contribution, we will not actively display it to other Users, though cached or backup copies may persist briefly.
14.4 To the extent permitted by law, you waive moral rights in your Contributions for the purposes of the licence above.
14.5 Everconnected owns all rights in any derived, aggregated, anonymised, or statistical materials it creates from Contributions in the course of operating, analysing, securing, or improving the Services. This does not transfer ownership of your underlying Contribution as submitted.
14.6 You represent and warrant on a continuing basis that, for each Contribution: (a) you are the creator or have all rights and permissions needed to grant the licence above; (b) it does not infringe or misappropriate any third party’s intellectual property, privacy, publicity, or other rights; (c) where it features an identifiable person other than you, you have that person’s consent; (d) it is not unlawful, defamatory, obscene, harassing, hateful, discriminatory, deceptive, or otherwise in breach of these Terms, the Community Guidelines, or applicable law; and (e) it contains no malicious code. You must notify us at legal@everconnected.com if any warranty ceases to be true.
14.7 We are not obliged to monitor Contributions but may, in our reasonable discretion, remove, disable, restrict, or label any Contribution that breaches these Terms, applicable law, or the rights of others, in accordance with the section headed "Services Management and Content Moderation". A breach of the warranties in this section is a material breach of these Terms.
15.1 This section forms our Acceptable Use Policy and applies to all use of the Services and to your conduct toward other Users, on and off the Platform where it affects the community. You must comply at all times with these Terms and the Community Guidelines.
15.2 You must treat others with courtesy and respect, use the Services only for their intended purposes, and comply with all applicable laws of the United Kingdom, the European Union and its Member States, and the United States (federal and state), as applicable to you.
15.3 You must not:
15.4 We may investigate suspected breaches and take the enforcement actions described in the sections headed "Services Management and Content Moderation" and "Suspension and Termination", and may report unlawful conduct to competent authorities.
Payments & Credits Terms (sections 16 to 20). The sections numbered 16 to 20 below (together, the "Payments & Credits Terms") govern subscriptions, payments and refunds, In-App Credits, Virtual Products, Tips, and Voluntary Support Contributions. They are shown to you at the point of purchase. In summary (the full terms govern): In-App Credits have no monetary value and are not money, e-money or a stored-value instrument; Everconnected acts as merchant of record and is not a money transmitter, payment institution or e-money issuer; and Tips and Gifts result in a Reward to the recipient rather than a transfer of money. If there is any conflict between the Payments & Credits Terms and the rest of these Terms in relation to payments, In-App Credits, Tips or purchases, the Payments & Credits Terms prevail to the extent of the conflict.
16.1 The Platform offers a free tier and the following paid tiers: Plus, Pro, and Premium. Each tier unlocks features such as faster or additional matching, enhanced profile features, the Ultra Filter, premium Quests, or other benefits, as described in the Services at the point of purchase. We may modify, add, or withdraw tiers or features, provided that changes do not reduce the benefits of an existing paid subscription for the remainder of its current billing period.
16.2 We accept payment by major card schemes (including Visa, Mastercard, and American Express), PayPal, Apple Pay, and Google Pay, and we use third-party processors including the Apple App Store and Google Play in-app billing systems, Stripe, and PayPal. Where you purchase through the App, payment may be processed by the relevant app-store billing system, whose terms also apply. Prices may be charged in GBP, USD, CAD, or AUD; the applicable currency is shown before you confirm. We do not store full card numbers.
16.3 You agree to provide accurate billing information and to keep it current. We are not liable for failures, delays, or errors caused by a third-party processor or your payment provider, except as required by law.
16.4 We may add or remove accepted payment methods on at least thirty (30) days’ notice, published on the Platform and, where practicable, sent by email to your account address.
16.5 Where the payment method recorded on your account is being discontinued, we will give you individual email notice at least thirty (30) days beforehand, with clear instructions and a link to update your details and at least one reminder, and you will have at least twenty-one (21) days to update (the "Payment Update Period"). We will not suspend, restrict, downgrade, or treat your account as in default solely because the discontinued method remains on file before the later of the end of the Payment Update Period and the end of your then-current billing period, and we will not charge a fee to update.
16.6 If you do not update your method in time, we may apply our usual payment-failure and grace procedures, treating you no less favourably than for any other payment failure; if you update during any grace period we will reactivate paid features without a new purchase, provided the subscription had not otherwise expired. A failure to update is not "prohibited payment conduct".
16.7 Before you purchase, we will provide, clearly and prominently: our identity and contact details; the main characteristics of the subscription or item; the total price including taxes (or how it is calculated); billing frequency and renewal dates; the duration and how to cancel; functionality and interoperability of digital content; and your right to cancel. If we fail to provide required pre-contract information, your cooling-off period may be extended by up to twelve (12) months as provided by law.
16.8 Paid subscriptions are billed in advance and renew automatically for successive billing periods (monthly or annual, as selected) until cancelled. You authorise us (or the relevant app-store) to charge your chosen method on a recurring basis. We will send an auto-renewal reminder by email at least seven (7) days before renewal, including the amount, date, and how to cancel.
16.9 We may offer a free trial of up to thirty (30) days. Unless you cancel before it ends, your account converts to a paid subscription at the selected rate. We will remind you at least seven (7) days before conversion. Free trials are limited to one per person.
16.10 You may cancel at any time via your account settings, by email to subscriptions@everconnected.com, or by post to our registered office. Cancellation during the cooling-off period is governed by the provisions below. Otherwise, cancellation takes effect at the end of the current billing period; you keep access until then, and no pro-rata refund is due for the remainder of that period. On cancellation, your account reverts to the free tier.
16.11 If you are a consumer in the UK or the EU/EEA, you may cancel a subscription within fourteen (14) days of purchase, without reason. If you have not accessed paid digital content during that period, you receive a full refund. If you expressly asked for digital content to be supplied during the cooling-off period and acknowledged that you would lose the right to cancel once supply begins, you lose that right to the extent the content has been supplied; where supply was partial, we may make a proportionate deduction or charge.
16.12 We refund: (a) valid cooling-off cancellations (subject to proportionate deduction where applicable); (b) overcharges from billing errors; and (c) our failure to provide paid Services for a material period. We may also issue refunds or credits at our discretion. Refunds are made to the original payment method, normally within fourteen (14) days. Outside these cases and your non-excludable statutory rights, subscription fees are non-refundable.
16.13 We may change subscription fees on at least thirty (30) days’ email notice, with the reason and a reminder of your right to cancel before the change. Increases take effect only from the start of the billing period after the notice period. If you do not cancel, you are treated as accepting the new fee.
16.14 You must not attempt to evade fees or billing, use fraudulent or unauthorised payment credentials, exploit free-trial or promotional offers through multiple accounts, exploit pricing or currency errors you knew or ought to have known were wrong, or initiate chargebacks or disputes in bad faith (for example, where you received and used the content and have no legitimate basis). Good-faith exercise of statutory rights and genuine disputes are not prohibited conduct. Breach may lead to suspension or termination under a graduated process, and recovery of amounts owed and proportionate costs.
16.15 Additional provisions for US Users (including auto-renewal disclosures, "click-to-cancel" parity, and California-specific rights) are set out in the Supplemental Terms for United States Users. Additional provisions for EU/EEA Users (including the right of withdrawal and confirmation on a durable medium) are set out in the Supplemental Terms for European Union and EEA Users.
17.1 In-App Credits are a consumable virtual balance used to obtain certain features or One-Time Purchases (for example, additional matches, profile boosts, premium Quests, or Ultra Filter messages). One-Time Purchases may also be bought directly for money.
17.2 In-App Credits and One-Time Purchases: (a) have no monetary value and are not legal tender, e-money, or a stored-value instrument redeemable for cash; (b) are licensed to you for use within the Services, not sold as property; (c) are closed-loop - they cannot be transferred or gifted to another User, withdrawn, or exchanged for cash or anything of monetary value outside the Services, although they may be used to activate Gifts and Tips as described in the section headed "Tips - Voluntary User-to-User Payments"; and (d) once spent or activated, are non-refundable except as required by law or where the feature was not delivered. Unused Credits may expire or be forfeited on account closure, except where mandatory law provides otherwise. Pricing and any expiry are shown before purchase.
17.3 Before activating digital content bought with a One-Time Purchase, UK and EU/EEA consumers will be asked to consent to immediate supply and to acknowledge the resulting effect on the right to cancel, as described in the section headed "Subscriptions, Payments, and Refunds". Where a charge is taken but the feature is not delivered due to a processing error, we will reverse the charge or deliver the feature, or refund it, within a reasonable period.
17.4 You must not obtain, use, sell, or exchange In-App Credits other than through the Services, and must not exploit any error in their pricing or operation.
18.1 Virtual Products are digital goods or items (for example, avatars or digital items) offered within the Services. They are licensed, not sold, on a personal, non-transferable, revocable basis for use within the Services, and have no monetary value outside the Services.
18.2 Virtual Products may be modified, limited, or discontinued. On account termination, any Virtual Products lapse and no refund is due except as required by mandatory law. Purchases of Virtual Products are subject to the payment, cooling-off, and refund provisions in the section headed "Subscriptions, Payments, and Refunds".
19.1 The Services may allow you to send a Tip or Gift to another User to show appreciation, for example after a positive Soul Call. Tipping and gifting are optional and entirely at your discretion.
19.2 How Tips and Gifts work. You buy In-App Credits from Everconnected, and you use Credits to activate a Tip or Gift. By tipping or gifting, you are not transferring money, Credits, or anything of monetary value to another User. The recipient does not receive your money; instead, Everconnected awards the recipient an in-platform Reward calculated by reference to the Gifts they receive. Everconnected is the seller of the Credits, and is not a money transmitter, e-money institution, payment service provider, or party to any payment between Users.
19.3 Rewards. A Reward is redeemable only within the Services (for example, for features or Virtual Products). Rewards have no cash value and cannot be withdrawn or exchanged for money, except if and when Everconnected activates cash-out under Annex A (Cash-Out and Withdrawals), which is not in force in this version. Everconnected may take a commission or fee and may apply conversion rates between Credits, Gifts, and Rewards, as disclosed in the Services.
19.4 No service obligation; prohibited uses. A Tip, Gift, or Reward does not create any employment, agency, partnership, fiduciary, or service relationship, and does not entitle the sender to any service, benefit, preferential treatment, or particular conduct in return. Tips and Gifts must not be used to pay for, induce, or reward any prohibited conduct, including any sexual, escort, or compensated-companionship service, or for money laundering or any unlawful purpose.
19.5 Fraud warning and controls. Never send money, gift cards, cryptocurrency, or financial information to another User directly, and be careful whom you choose to reward; requests for off-platform payment are a common feature of romance and confidence scams. Everconnected does not guarantee that any User is who they claim to be. To combat fraud and abuse we may set limits on, delay, hold, decline, or reverse Tips, Gifts, and Rewards; require verification; and suspend the feature or accounts we reasonably suspect are involved in fraud, scams, money laundering, or exploitation. These controls do not make us responsible for losses you incur, and you remain responsible for your own decisions.
19.6 Tax. Each User is solely responsible for their own tax obligations arising from Tips, Gifts, or Rewards. Everconnected does not provide tax advice. Where Everconnected activates cash-out under Annex A, additional tax-information and reporting requirements may apply as set out there.
19.7 Refunds and abuse. Because tipping and gifting are voluntary and Credits are consumed on activation, Tips and Gifts are generally non-refundable, save that we may reverse or refund in cases such as duplicate charges, technical error, or unauthorised transactions, or where required by law. Bad-faith chargebacks are prohibited; genuine disputes and statutory rights are unaffected. We may suspend or remove tipping and gifting for Users who abuse them.
20.1 The Services may allow you to make a Voluntary Support Contribution to Everconnected. These are optional and at your discretion.
20.2 Everconnected Ltd. is a for-profit company registered in England and Wales. It is not a charity, community interest company, or other not-for-profit body, and is not registered with the Charity Commission or any equivalent regulator. Voluntary Support Contributions are not charitable donations, are not tax-deductible, and nothing in the Services shall suggest otherwise.
20.3 A Voluntary Support Contribution is a voluntary, non-reciprocal payment for which no goods, services, feature, benefit, recognition, or preferential treatment is provided in return. Your experience of the Services is the same whether or not you contribute, and a contribution has no effect on Matching, account standing, or treatment. Because no consideration is provided, a contribution is not a contract for the supply of digital content or services, and accordingly the cooling-off, right-of-withdrawal, digital-content-quality, and pre-contract-information regimes for paid content do not apply to it.
20.4 Voluntary Support Contributions may be made in-app or via the Everconnected website and may be processed through app-store billing, Stripe, or other processors, whose fees may reduce the amount received by us. They are charged in GBP unless otherwise stated; conversion costs are your responsibility.
20.5 Voluntary Support Contributions are non-refundable, save that we may, at our discretion, refund duplicate charges, material technical errors, or where required by mandatory law. Refund requests should be sent to subscriptions@everconnected.com within fourteen (14) days of payment.
20.6 Before any contribution is taken, we will clearly display the amount, a statement that Everconnected is a for-profit company and that the payment is not a charitable donation, that it is voluntary, non-reciprocal, and non-refundable, and that it is not tax-deductible, and we will require your affirmative confirmation. You are solely responsible for any tax consequences. Additional US and EU/EEA disclosures appear in the respective Supplemental Terms.
21.1 We may require you to verify your identity before accessing certain features, or where we reasonably consider it necessary to prevent fraud, comply with law, or protect Users. Verification may be offered as a paid, one-time feature.
21.2 Verification may involve collecting personal data, including your name, date of birth, government-issued identification, and, where applicable, biometric data. Such processing is carried out in accordance with the Privacy Policy and applicable data-protection law. Where biometric data is processed, we will obtain your explicit consent first.
21.3 You may decline verification, in which case we may restrict access to the features that require it. That restriction is not a breach of these Terms by us.
21.4 Identity verification, where offered or completed, confirms only the specific information checked at the time of the check. It does not guarantee a User’s identity, age, character, intentions, or safety; does not constitute a background check or endorsement; and does not create any duty on Everconnected to screen Users or any assurance about any User. You must not rely on the presence or absence of a verification status as a measure of another User’s safety.
22.1 Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable, non-sublicensable licence to access and use the Services, and to download, install, and use the App on devices you own or control, solely for your personal, non-commercial use. This is the sole licence governing the App; we do not issue a separate end-user licence agreement. Open-source components remain governed by their own licences for those components only.
22.2 You must not, except as permitted by applicable law: decompile, reverse engineer, disassemble, or derive source code from the App; modify, adapt, or create derivative works of it; remove proprietary notices; use it for unauthorised commercial or competitive purposes; make it available to multiple users on a network beyond the features provided; or use it to send automated or unsolicited communications.
22.3 App-store terms. Where you obtain the App from the Apple App Store, Google Play, or another distributor (an "App Distributor"): the licence is limited to use on a device running that distributor’s operating system; Everconnected (not the App Distributor) is responsible for the App and its support and for addressing claims relating to it (including product-liability, conformity, and intellectual-property claims); in the event of non-conformity you may notify the App Distributor, which may refund the App’s purchase price (if any) under its policies; you confirm you are not located in an embargoed jurisdiction or on a restricted-parties list; and each App Distributor is a third-party beneficiary entitled to enforce this section against you.
22.4 Digital-content quality (UK and EU/EEA consumers). Where you are a consumer, the App and related digital content must be of satisfactory quality, fit for purpose, and as described, and we will provide updates needed to maintain conformity for a reasonable period. If digital content is faulty, you are entitled to the statutory remedies (such as repair, replacement, price reduction, or refund), and your statutory rights are not limited by these Terms.
22.5 Damage to your device or other digital content. To the maximum extent permitted by law, and without affecting any non-excludable statutory right, our liability for damage to your device or other digital content caused by digital content or a digital service we supply is limited to the direct cost of repairing or replacing the affected device or digital content, and we are not liable for indirect or consequential loss. We are not responsible for damage that existed before supply, or that was caused by: your use contrary to our instructions or documentation; your failure to apply an update we made available; use in combination with third-party software, hardware, or services we did not approve; your modification of the App, software, or device (including jailbreaking or rooting); your failure to maintain reasonable security on your device; or factors outside our reasonable control.
22.6 Interoperability (UK and EU/EEA). Nothing in these Terms restricts any non-excludable right you have to decompile the App to achieve interoperability with an independently created program, to observe or test its functioning to understand its underlying ideas, or to make a back-up copy necessary for lawful use.
22.7 US warranty position. To the maximum extent permitted by applicable law, and subject to the section headed "Disclaimer", the App and any additional software are provided "as is" and "as available"; some US states do not permit certain exclusions, which then apply only to the extent permitted by your state’s law.
22.8 The licence terminates automatically on termination of your account or your material breach of this section, on which you must stop using and delete the App. Accrued rights and remedies survive.
23.1 You may link your account to third-party accounts (including social-media and messaging services) or import contacts to invite others. By doing so you authorise us to access and use the relevant content and information only to provide the linked functionality (such as populating your profile or sending invitations), and you represent that you are entitled to grant that access, that doing so does not breach the third party’s terms, and that you have any consents required from people whose data is involved (including contacts and tagged individuals).
23.2 Your relationship with any third-party provider is governed solely by your agreement with them. We are not responsible for, and do not endorse or verify, content obtained from a linked account, and we are not liable for any third party’s suspension of, or changes to, your account or its services. You may unlink at any time in your settings; we may retain previously obtained content as needed to operate the Services or as required by law, subject to the Privacy Policy.
23.3 Everconnected may offer, integrate with, or promote other applications, products, partners, or affiliated services (each an "Affiliate offering"). Where you choose to use an Affiliate offering, additional or separate terms and privacy notices may apply, which you should review. Unless we state otherwise in writing, Everconnected is not responsible for Affiliate offerings operated by third parties, and your use of them is at your own risk and on the relevant provider’s terms.
23.4 The Services may link to or display third-party websites and content that we do not control or verify. Inclusion does not imply endorsement. If you access third-party websites or content, you do so at your own risk, these Terms cease to govern once you leave the Services, and any dealings are between you and the third party.
23.5 We may display advertising and may operate third-party "offer walls". Our role is limited to providing advertising space; we are not a party to, and are not responsible for, any transaction between you and an advertiser, and we do not guarantee any advertised product or service. Where an offer wall shares an identifier with a provider to credit a reward or prevent fraud, that is done in accordance with the Privacy Policy.
23.6 All third-party accounts, content, websites, Affiliate offerings, advertisements, and offer walls are provided on an "as is" and "as available" basis. Without limiting the sections headed "Disclaimer" and "Limitation of Liability", we make no warranties about them. You will indemnify Everconnected, on the terms in the section headed "Indemnification", against claims arising from your breach of your warranties in this section, your dealings with third parties, or content you accessed or made available through this functionality. We may suspend or remove any third-party functionality at any time.
24.1 We may, but need not, monitor, review, or analyse use of the Services and Contributions to enforce these Terms, protect Users and the public, detect and prevent fraud, spam, and abuse, and comply with law. Doing so does not make us the author of, or responsible for, User content, and we do not undertake general monitoring.
24.2 We may refuse, remove, disable, restrict, label, or limit the visibility of any Contribution that, in our reasonable opinion, breaches these Terms, breaches applicable law or the rights of others, poses a risk to safety or security, or unduly burdens the Services. Manifestly illegal content (such as child sexual abuse material, terrorist content, or incitement to imminent violence) may be removed immediately and reported to authorities.
24.3 Enforcement is proportionate to the severity, frequency, and intent of a breach and may include warnings, feature limits, reach reduction, content removal, temporary suspension, permanent termination, and referral to authorities, in line with the section headed "Suspension and Termination" and the Community Guidelines.
24.4 Statement of reasons and appeal. Where we restrict your content or account, we will, unless prevented by law or a safety or investigatory need, give you a clear statement of reasons identifying the content or conduct and the basis for the action, notify you no later than when it takes effect, and inform you of your right to appeal. You may appeal to complaints@everconnected.com within sixty (60) days of being notified; appeals are reviewed by a person not involved in the original decision where reasonably practicable, and we aim to decide within thirty (30) days, giving reasons. If your appeal succeeds, we will promptly reverse the action and, where applicable, restore the content or account. For EU/EEA Users, this is without prejudice to out-of-court dispute settlement and judicial remedies described in the Supplemental Terms for European Union and EEA Users.
24.5 Intermediary status. In respect of User content and Tribe content, Everconnected acts as a hosting/intermediary service provider. Nothing in these Terms, and no voluntary moderation, safety, or curation activity we undertake, shall be construed as Everconnected creating, authoring, adopting, or taking general responsibility for User or Tribe content, or as a waiver of any limitation of liability or safe harbour available to intermediary or hosting providers under applicable law (including the UK Online Safety Act 2023 and the EU Digital Services Act).
24.6 User controls. We provide tools to block, unmatch, mute, or report other Users. We may act on your use of these tools (for example, by preventing a blocked User from contacting or matching with you), but we do not guarantee that a blocked User cannot create a new account, and you remain responsible for your own safety.
25.1 Our Privacy Policy (available at https://www.everconnected.com/privacy-policy) explains how we collect, use, store, share, and protect personal data. It is incorporated into and forms part of these Terms. By using the Services, you confirm you have read it.
25.2 Governing framework. Our primary data-protection framework is the UK GDPR and the Data Protection Act 2018. Where the EU GDPR, the California Consumer Privacy Act (as amended by the CPRA), PIPEDA, or another applicable data-protection law imposes mandatory obligations on us, those obligations apply of their own force. Where mandatory local rights cannot be excluded by contract, they apply to the extent required, and nothing in these Terms or the Privacy Policy excludes them.
25.3 Special-category data. Some information you choose to provide for Matching - in particular your religious or philosophical beliefs, and any data revealing your emotional outlook - is special-category data under data-protection law (in the same way a dating service’s data on sexual orientation is). Where you provide such data, we process it only on the basis of your explicit consent (or another lawful basis identified in the Privacy Policy), solely to provide Matching and the features you use, and not to monitor, diagnose, or assess your health. You may decline to provide it or withdraw consent as described in the Privacy Policy.
25.4 Your rights. Subject to law, you have rights of access, rectification, erasure, restriction, objection, and portability, rights concerning automated decision-making and profiling, and the right to withdraw consent. You may also complain to a supervisory authority, including the UK Information Commissioner’s Office. US-state and Canadian residents have the rights described in the Privacy Policy. Requests may be made via your settings or privacy@everconnected.com.
25.5 Retention and transfers. We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law, in line with the retention periods described in the Privacy Policy and our internal data-retention records. International transfers are made under an applicable lawful mechanism (such as UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, the UK Extension to the EU-US Data Privacy Framework, EU adequacy decisions, the EU-US Data Privacy Framework, or Standard Contractual Clauses), with supplementary measures where required.
25.6 Breach notification. We will notify the Information Commissioner’s Office within 72 hours of becoming aware of a personal-data breach where required, notify affected individuals without undue delay where the breach is likely to result in a high risk to them, and provide the information required by law.
25.7 Cookies. We use cookies and similar technologies as described in our Cookie Policy, which is incorporated into these Terms.
25.8 Representatives and contact. Questions about data protection may be sent to privacy@everconnected.com. Our EU/EEA representatives (where required) are identified in the Supplemental Terms for European Union and EEA Users.
25.9 Precedence. The disclaimers and liability limits in these Terms do not apply to, and do not limit, our statutory duties as a data controller; in any conflict between those limits and applicable data-protection law, the law prevails.
26.1 Everconnected is a connection and communication service. It is not a healthcare, medical, mental-health, counselling, crisis, or therapeutic service, does not provide medical, psychological, legal, or financial advice, and does not hold itself out as any of these.
26.2 Nothing on or through the Services is professional advice of any kind. Conversations between Users, including Soul Calls and Quests, are peer interactions for connection and conversation. They are not reviewed or verified by us, and our Matching and related features are designed to facilitate connection only.
26.3 No User is a professional by virtue of using the Services, and no professional, fiduciary, or therapeutic relationship arises between Users or between any User and Everconnected. You should seek the advice of a qualified, licensed professional for any medical, mental-health, legal, financial, or other professional need, and must not disregard or delay it because of anything on the Services.
26.4 Any sensitive information you choose to share is processed under the section headed "Privacy and Data Protection" and the Privacy Policy. We do not use it for clinical purposes, and providing the Services does not create any duty of care or assumption of responsibility on our part.
26.5 Emergencies. The Services are not for emergencies. If you or anyone else may be at risk of harm, contact your local emergency services immediately. Everconnected cannot dispatch emergency services or intervene in real-time emergencies and is not liable for any failure or delay in doing so.
26.6 This section is in addition to, and does not limit, the sections headed "Disclaimer" and "Limitation of Liability", and nothing in it excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence.
27.1 We implement appropriate technical and organisational measures to protect personal data and the Services, as required by applicable data-protection law.
27.2 Fraud prevention and automated decisions. We use automated and manual measures to detect and prevent fraud and abuse, which may analyse transaction, device, and usage data and may result in restrictions, blocked or delayed transactions, or additional verification. Where such a decision is based solely on automated processing and significantly affects you, you may request human review, express your view, and contest it by contacting privacy@everconnected.com. We review such measures for accuracy and to reduce false positives, and we aim to resolve a substantiated false positive within a reasonable time of becoming aware.
27.3 Your responsibilities. You are responsible for keeping your credentials and devices secure, using reasonable security on your devices, and notifying us promptly of any unauthorised access or security incident at security@everconnected.com.
27.4 No system is completely secure, and we do not warrant that the Services will be free from every vulnerability or incident. This section is subject to the sections headed "Disclaimer" and "Limitation of Liability", except to the extent limitation is prohibited by the UK GDPR, the Data Protection Act 2018, or other applicable law. Notification of personal-data breaches is addressed in the section headed "Privacy and Data Protection".
28.1 We have regard to applicable UK, EU, and US accessibility and anti-discrimination law in providing the Services. You can report an accessibility barrier, or request an alternative format, at accessibility@everconnected.com; we will acknowledge it within a reasonable time and address it having regard to severity, technical complexity, and available solutions.
28.2 We do not warrant that the Services will be free of accessibility barriers or that any barrier will be resolved within a particular time, and user-generated and third-party content may not always conform; where you create content, please use available accessibility features (such as text alternatives) where you can. Nothing in this section limits any statutory accessibility or anti-discrimination right or remedy you have.
29.1 We respect intellectual property and act as a hosting provider in respect of User content. Responsibility for ensuring that uploaded material does not infringe rests with the User who uploads it.
29.2 Infringement notices. If you believe material on the Services infringes your copyright, send a written notice to our Copyright Agent (details below) including: (a) identification of the copyrighted work; (b) identification and exact location (such as a URL) of the allegedly infringing material; (c) your name, address, telephone number, and email; (d) a statement that you have a good-faith belief the use is not authorised; (e) a statement that the information is accurate and that you are the owner or authorised to act; and (f) your physical or electronic signature. We will act on valid notices, may remove or disable access on a precautionary basis, and will notify the affected User with information about counter-notification.
29.3 Counter-notification. An affected User may submit a counter-notification including: identification and former location of the material; a statement, with reasons, of a good-faith belief that it was removed by mistake or misidentification; their contact details; a consent to jurisdiction (the courts of England and Wales for Users outside the US; for US Users, the applicable federal court); for US Users, a statement under penalty of perjury; their signature; and supporting evidence. We may restore the material after the period required by law unless the complainant notifies us of court action.
29.4 Repeat infringers. We maintain and reasonably implement a policy of terminating, in appropriate circumstances, the accounts of repeat infringers, including by reference to upheld notices over a rolling twelve (12) month period, subject to appeal.
29.5 Jurisdiction-specific requirements. For US Users, notices and counter-notifications operate under the Digital Millennium Copyright Act (17 U.S.C. § 512), and our Copyright Agent is designated with the US Copyright Office. For EU/EEA Users, notices should be sufficiently substantiated under Article 16 of the Digital Services Act, and we will provide a statement of reasons under Article 17 where we act on a notice. Knowingly making a material misrepresentation may incur liability.
29.6 Copyright Agent: Rubaiyat Jabeen, Copyright Agent, Everconnected Ltd., 86–90 Paul Street, London, England, EC2A 4NE, United Kingdom; email copyright@everconnected.com.
30.1 By using the Services you consent to receive communications from us electronically (including service and security notices, transactional messages, and, subject to your preferences, marketing). You agree that electronic communications satisfy any legal requirement that they be in writing, to the extent permitted by law.
30.2 You agree that electronic signatures, click-through acceptances, and tick-box confirmations have the same effect as handwritten signatures to the extent permitted by law.
30.3 We may send SMS and push notifications in connection with the Services. By providing a mobile number you consent to service-related SMS; reply "STOP" to opt out of SMS, and manage push notifications in your device settings. Carrier message and data rates may apply. For help, reply "HELP" or contact iam@everconnected.com.
31.1 This section concerns changes to the Services; changes to these Terms are governed by the variation provisions in the section headed "Entire Agreement". We may revise, change, or remove content of the Services at any time, and we are not obliged to update information. We may correct errors, inaccuracies, or omissions at any time without prior notice.
31.2 We do not guarantee the Services will always be available and may suspend or discontinue them, in whole or in part, with or without notice. We are not liable for any modification, suspension, or discontinuance of the Services, subject to the section headed "Limitation of Liability" and your non-excludable statutory rights.
31.3 Notice of changes to these Terms. For non-material changes (such as clerical or typographical corrections) we will update the "Last updated" date. For changes that materially affect your rights or obligations, or how we process your data, we will give at least thirty (30) days’ notice by email to your account address or by prominent in-app notice, stating the effective date. If you do not agree, you may stop using the Services and close your account before the change takes effect; continued use after that date constitutes acceptance. Where a change involves a new way of processing sensitive personal data or a significant change to data sharing, we may require your opt-in consent before it applies to you.
32.1 We operate in accordance with applicable UK, EU, and US online-safety and content law as relevant to us. We use automated detection and human moderation; automated systems generally flag content for human review, except that manifestly illegal content may be actioned automatically and reported to authorities.
32.2 How to report. You may report content or conduct that you believe breaches these Terms, the Community Guidelines, or the law via in-app reporting tools or by email to safety@everconnected.com. Please include as much relevant detail as possible (the nature of the concern, the username if known, and the time and context). You need not identify yourself, but doing so may assist us. Use priority categories (such as "imminent harm" or "self-harm/suicide risk") where available so we can escalate urgently.
32.3 Handling reports. We will acknowledge reports within a reasonable time, assess them against these Terms, the Community Guidelines, and the law, take appropriate action (which may range from no action to removal, restriction, suspension, termination, or referral to authorities), notify the reporting User of the outcome in general terms, and notify the reported User of any action and the right to appeal under the section headed "Suspension and Termination".
32.4 Confidentiality and cooperation. We will use reasonable measures to protect the confidentiality of reports and reporters, but cannot guarantee absolute confidentiality, and may disclose information where permitted or required by law, by legal process, by a competent authority (including Ofcom), or where reasonably necessary to prevent serious harm or to exercise or defend legal rights. By reporting, you confirm your report is made in good faith and on reasonable grounds, and you will indemnify us (on the terms in the section headed "Indemnification") against claims arising from a report that is false, malicious, or made in bad faith, except to the extent caused by our wilful misconduct or gross negligence. We cooperate with law-enforcement and regulatory authorities to the extent required by law.
33.1 You may terminate your account at any time via your settings or by contacting support. These Terms apply while you use the Services.
33.2 We may suspend or terminate your account: (a) immediately, for a material breach of these Terms, conduct threatening the safety of others, or where required by law or regulatory direction; or (b) on not less than fourteen (14) days’ notice for any other reason. In each case we will provide a statement of reasons, unless prevented by law or a safety or investigatory need.
33.3 Effect of termination. On suspension or termination, your right to use the Services ceases, licences granted to you are revoked, and you remain liable for amounts already accrued. You must not create a new account to evade enforcement. The following survive termination: the sections headed "Our Intellectual Property and Marks"; "User Content"; "User-to-User Reviews and Ratings"; "Privacy and Data Protection"; "Disclaimer"; "Limitation of Liability"; "Indemnification"; "Governing Law and Jurisdiction"; "Dispute Resolution"; "Miscellaneous"; the Supplemental Terms for United States Users; the Supplemental Terms for European Union and EEA Users; and "Entire Agreement"; together with any provision that by its nature should survive.
33.4 Appeals. You may appeal a suspension, termination, or content-moderation decision to complaints@everconnected.com within sixty (60) days of being notified, including your username, the date and nature of the decision, and why you believe it was wrong. A person not involved in the original decision will review it where reasonably practicable, and we aim to decide within thirty (30) days, with reasons; if successful, we will promptly reverse the decision and restore access or content where applicable. Nothing in this section limits your right to seek judicial redress, or, for EU/EEA Users, to use out-of-court dispute settlement under the Supplemental Terms for European Union and EEA Users.
34.1 The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement, and any warranties arising from course of dealing or usage of trade.
34.2 We do not warrant that the Services will be uninterrupted, timely, secure, or error-free; that results, content, or recommendations (including those generated by automated or algorithmic systems) will be accurate, complete, or suitable; or that defects will be corrected.
34.3 Interactions with other Users. We do not screen, verify, or endorse any User. You are solely responsible for your interactions with other Users, whether on the Platform, by Soul Call, or (if ever offered) in person, and you assume all related risk, including risks of physical harm, emotional distress, fraud, misrepresentation, or financial loss. You will exercise your own judgement and take reasonable precautions, particularly before sharing personal information, sending money, or meeting anyone.
34.4 Third-party content and services are not controlled by us and are used at your own risk and on the relevant third party’s terms.
34.5 Nothing in this section excludes or limits liability that cannot be excluded by law, including liability for death or personal injury caused by negligence and for fraud, or your statutory rights (including, for UK consumers, under the Consumer Rights Act 2015, and, for EU/EEA consumers, under applicable mandatory law).
35.1 Subject to the non-excludable matters below, and to the maximum extent permitted by law, neither Everconnected nor its parent, subsidiaries, affiliates, directors, officers, employees, agents, contractors, or service providers (the "Everconnected Parties") are liable for: indirect or consequential loss; loss of profits, revenue, or anticipated savings; loss of data or use; loss of business, contracts, or opportunity; loss of goodwill or reputation; or exemplary, special, or punitive damages, in each case arising out of or in connection with these Terms or the Services, on any legal basis, even if advised of the possibility. This paragraph does not exclude or limit any liability for breach of applicable data-protection law, which is governed by the section headed "Privacy and Data Protection" and the non-excludable matters below.
35.2 Cap. Subject to the non-excludable matters below, the total aggregate liability of the Everconnected Parties to you for all claims arising out of or in connection with these Terms or the Services shall not exceed the greater of (a) the total fees you paid to Everconnected in the twelve (12) months before the event giving rise to the first claim, or (b) one hundred pounds sterling (£100). This cap applies in aggregate, not per claim.
35.3 Time limit. To the maximum extent permitted by law, any claim must be commenced within one (1) year after the event giving rise to it, except where a different mandatory limitation period applies.
35.4 Non-excludable liability. Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) for UK consumers, any liability that cannot be excluded or restricted under the Consumer Rights Act 2015, including the standards for digital content and services in sections 34 to 47 and 49 to 52 and the restrictions on exclusion in sections 47 and 57; (d) for EU/EEA consumers, liability that cannot be excluded under applicable mandatory law (including under unfair-terms and data-protection law); (e) for US Users, liability that cannot be excluded under applicable federal or state law; or (f) any other liability that cannot be excluded by law.
35.5 Allocation of risk. You acknowledge that these limitations are a reasonable allocation of risk, that we would not provide the Services without them, and that they apply even if a limited remedy fails of its essential purpose. For UK Users, these limitations apply only so far as consistent with the Consumer Rights Act 2015 and the Unfair Contract Terms Act 1977; for EU/EEA Users, they do not affect mandatory rights of your country of habitual residence; for US Users, some states do not allow certain limitations, which then apply to the maximum extent permitted.
36.1 Business Users. If you use the Services in the course of a business, trade, profession, or commercial activity (including as a content creator or for commercial benefit), you shall indemnify and hold harmless the Everconnected Parties from all losses, liabilities, damages, penalties, costs, and expenses (including reasonable legal fees) arising out of or in connection with your content, your use of the Services, your breach of these Terms or of any warranty, your violation of law or of any third party’s rights, your dealings with other Users or third parties, or any regulatory action arising from your content or use. This indemnity is in addition to any other remedy.
36.2 Consumer Users. If you use the Services wholly or mainly outside a business, you agree to compensate the Everconnected Parties for direct losses and reasonable costs to the extent they arise from your fraudulent or deliberately misleading conduct, your wilful or reckless breach of your warranties, your infringement of a third party’s rights where you knew or ought to have known of it, or your inclusion of another identifiable person’s data or likeness without consent where you knew or ought to have known consent was absent. Where you are a UK or EU/EEA consumer, this applies only so far as it would not be an unfair term, and is limited to the minimum extent necessary to be enforceable.
36.3 Conduct of claims. We will notify you of a claim to which an indemnity applies (delay does not relieve you except so far as you are materially prejudiced); you will cooperate at your expense; and we may, at your expense, assume the exclusive defence and control of any indemnified claim, in which case you will not settle it without our consent. You may appoint your own counsel at your expense.
36.4 This section survives termination.
37.1 These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of England and Wales.
37.2 Subject to the mandatory consumer and US exceptions below, the courts of England and Wales have exclusive jurisdiction over any dispute, and you submit to that jurisdiction; Everconnected may also bring proceedings in any other court of competent jurisdiction, including your place of residence.
37.3 UK consumers. Nothing restricts your right to bring proceedings in the part of the UK where you live, or any mandatory jurisdictional right under applicable law.
37.4 EU/EEA consumers. The choice of English law does not deprive you of mandatory protections of your country of habitual residence; you may bring proceedings in England and Wales or in your Member State of domicile; and proceedings against you will be brought only in your Member State of domicile, as provided by applicable EU law.
37.5 US Users. The governing-law, jurisdiction, and dispute-resolution provisions for US Users are set out exclusively in the Supplemental Terms for United States Users, which prevail for US Users.
38.1 This section is subject to the mandatory exceptions for UK consumers, EU/EEA consumers, and US Users, and does not restrict any mandatory right of access to a court or regulator.
38.2 Informal resolution. Before commencing proceedings or arbitration, the initiating party will send a written notice describing the dispute and the resolution sought (to complaints@everconnected.com for notices to us, or to your account email for notices to you), and the parties will negotiate in good faith for thirty (30) days. This does not suspend any limitation period.
38.3 Arbitration for business and non-consumer Users. If you are not a consumer, any dispute not resolved informally shall be finally resolved by arbitration administered by the London Court of International Arbitration under its Rules, by a sole arbitrator, seated in London, in English, with the law of England and Wales governing the arbitration agreement. Arbitration is on an individual basis only; no class, collective, or representative arbitration is permitted.
38.4 Consumers. If you are a UK or EU/EEA consumer, the arbitration in this section does not apply to you, and you may bring proceedings in the courts identified in the section headed "Governing Law and Jurisdiction". You are encouraged, but not required, to use the informal procedure first. EU/EEA consumers may also use out-of-court dispute settlement for content-moderation matters as described in the Supplemental Terms for European Union and EEA Users.
38.5 US Users. The dispute-resolution provisions in the Supplemental Terms for United States Users apply and prevail.
38.6 Exceptions. Either party may seek interim or injunctive relief from a competent court, may bring intellectual-property claims directly in court, may complain to or bring proceedings before a regulator or ombudsman, and Everconnected may bring proceedings to recover undisputed sums. This section survives termination.
39.1 Waiver. A failure or delay in exercising a right is not a waiver, and no waiver is effective unless in writing.
39.2 Severability. If any provision is held unlawful or unenforceable, it is severed to the minimum extent necessary and, where possible, replaced with a valid provision achieving its intended effect; the remaining provisions continue in force.
39.3 Assignment. We may assign, transfer, novate, or sub-contract our rights and obligations (including on a merger, acquisition, or sale of assets) without reducing your rights; we will notify you of any change of contracting entity. You may not assign your rights or obligations without our written consent.
39.4 Export controls and sanctions. You represent and warrant that you are not located in, ordinarily resident in, or accessing the Services from a country or territory subject to comprehensive UK, US, or EU sanctions or embargo, and that you are not identified on any UK, US, or EU list of sanctioned, restricted, or prohibited parties. You will comply with all applicable export-control, trade-sanctions, and anti-terrorism laws in connection with your use of the Services, and you will not use the Services for any purpose prohibited by such laws. We may suspend, restrict, or terminate access where we reasonably consider it necessary to comply with such laws.
39.5 Force majeure. We are not liable for failure or delay caused by events beyond our reasonable control (including acts of God, natural disasters, pandemics, war, terrorism, civil unrest, governmental action, power or network failures, failures of hosting or cloud providers, and cyber-attacks). If such an event continues for more than ninety (90) days, either party may terminate on notice. This does not excuse payment already due.
39.6 No partnership or agency. Nothing creates a partnership, joint venture, employment, or agency relationship between you and us.
39.7 Third-party rights. Except that the Everconnected Parties may enforce the sections headed "Disclaimer", "Limitation of Liability", and "Indemnification", and App Distributors may enforce the relevant provisions of the section headed "Software and Application Licence", a person who is not a party has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms; and these Terms may be varied or terminated without any such third party’s consent.
39.8 Notices. Notices to us go to the addresses in the section headed "Contact Us"; notices to you go to your account email or a postal address you provide. You must keep your contact details current. Email notice is deemed received on transmission absent a delivery-failure notification.
39.9 Language. These Terms are in English; if translated, the English version prevails in case of conflict, except where the law of your country of habitual residence requires your local-language version to prevail.
39.10 Cumulative remedies. Except as expressly stated, rights and remedies are cumulative and in addition to those provided by law.
Everconnected Ltd., 86–90 Paul Street, London, England, EC2A 4NE, United Kingdom. Phone: +44 7892 112233.
These provisions apply to Users resident in the United States ("US Users") in addition to the other Terms; in the event of conflict, this section prevails for US Users.
41.1 Contracting entity. Your contract is with Everconnected Ltd. (England and Wales).
41.2 Agreement to arbitrate. You and Everconnected agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or our relationship (a "US Dispute") will be resolved by binding individual arbitration, except as stated below. This means you waive the right to a court trial before a judge or jury. Arbitration is administered by JAMS under its Streamlined Arbitration Rules then in effect, as modified here and subject to the JAMS Consumer Arbitration Minimum Standards, before a single arbitrator, in the county of your residence or by phone, videoconference, or written submissions at your election. The arbitrator may award individual relief only. Threshold questions of arbitrability are for the arbitrator, except that enforceability of the class-action waiver is for a court.
41.3 Class-action and jury-trial waiver. To the maximum extent permitted by law, US Disputes must be brought individually and not as a class, collective, consolidated, or representative action, and you and Everconnected waive any right to a jury trial. If the class-action waiver is held unenforceable as to a claim, the arbitration agreement is void as to that claim only, which then proceeds in court.
41.4 Fees. For claims of US $25,000 or less, Everconnected pays JAMS filing, administration, and arbitrator fees; otherwise fees follow the JAMS Rules. Each party bears its own attorneys’ fees unless the arbitrator finds applicable law requires otherwise.
41.5 Exceptions. Either party may bring a qualifying claim in small-claims court on an individual basis, and may seek injunctive or equitable relief for intellectual-property or irreparable-harm matters in a court of competent jurisdiction.
41.6 Opt-out. You may opt out of arbitration and the class-action waiver by emailing legal@everconnected.com within thirty (30) days of first accepting these Terms, stating your name, account email, mailing address, and a clear statement that you opt out. If you opt out, the jurisdiction and governing-law provisions for US Users below apply instead.
41.7 Mass arbitration. The following applies where 25 or more similar US Disputes are filed at or about the same time, or 25 or more US Users are represented by the same or coordinated counsel in connection with similar claims (a "Mass Filing"): (a) Bellwether. JAMS will randomly select no more than ten (10) US Disputes from the Mass Filing to proceed to individual arbitration as bellwether cases, and all other US Disputes in the Mass Filing will be stayed. (b) Mediation. After the bellwether cases are resolved, the parties will participate in a single mediation of all remaining US Disputes, administered by JAMS, within sixty (60) days of the final bellwether award. (c) Remaining disputes. If no global settlement is reached, the remaining US Disputes will proceed to individual arbitration in batches of no more than fifty (50) at a time, in the order filed. (d) Fees. Everconnected will pay the filing fees for the bellwether cases; fees for batched arbitrations will be allocated under the JAMS Rules. (e) A court, not the arbitrator, will decide any dispute about the applicability or enforceability of this mass-arbitration provision, which is intended to provide an efficient process and will be interpreted accordingly.
41.8 Auto-renewal and cancellation (US). We will clearly and conspicuously disclose automatic-renewal terms, the recurring charge, and the cancellation policy before you subscribe, obtain your affirmative consent, send an acknowledgement, and provide an online cancellation method that does not require a phone call and is at least as easy as signing up, with no obstructive retention steps, and prompt confirmation of cancellation. Where state law provides cancellation, cooling-off, or refund rights, those apply.
41.9 State cancellation rights for dating-services laws. For users resident in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, or Wisconsin, the following rights apply to any paid subscription or membership, in addition to any other right you have and notwithstanding any contrary provision of these Terms: (a) you may cancel without penalty or obligation at any time before midnight of the third Business Day after the day you subscribed; (b) if you cancel within that period, we will refund all amounts you have paid within ten Business Days after we receive your cancellation notice; (c) if you die before the end of the subscription period, your estate is entitled to a refund of the portion of any payment allocable to the period after your death; (d) if you become disabled (as defined by applicable state law) before the end of the subscription period, you are entitled to a refund of the portion of any payment allocable to the period after the disability; and (e) if you relocate more than 50 miles from your address so that the Services are no longer reasonably available to you, you may cancel and receive a refund of the portion of any payment allocable to the unused period.
41.10 California. If you are a California resident, the cancellation and refund rights in the paragraph above apply to you. Where we offer auto-renewing subscriptions, we comply with the California Automatic Renewal Law (Sections 17600 to 17606 of the California Business and Professions Code). Under Section 1789.3 of the California Civil Code, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
41.11 New York. If you are a New York resident, the cancellation and refund rights in the paragraph above apply to you under Section 394-c of the New York General Business Law, and in addition: you may place your membership on hold for up to one year; where that law requires, we will provide a separate "Notice of Cancellation" form and a separate notice headed "Dating Service Consumer Bill of Rights" at or before the point of sale; and we do not offer to New York residents any membership characterised as a social-referral service contract at a price exceeding the maximum permitted by that law.
41.12 Voluntary Support Contributions (US). Everconnected is a for-profit company; Voluntary Support Contributions are payments to a for-profit entity, are not tax-deductible charitable contributions, and the tipping and contribution features are not charitable solicitations or negative-option offers. The disclosures in the relevant sections satisfy FTC clear-and-conspicuous requirements.
41.13 Governing law (US). The Federal Arbitration Act governs the arbitration agreement and class-action waiver. Subject to that, the substantive laws of England and Wales govern these Terms and any US Dispute, except where a mandatory provision of US federal or state law applies and cannot be overridden, in which case it applies to the minimum extent required. If arbitration does not apply (including on a valid opt-out), the state and federal courts located in New York County, New York have exclusive jurisdiction over the US Dispute, and you submit to that jurisdiction; nothing limits Everconnected’s right to seek relief or enforce an award elsewhere.
41.14 This section survives termination.
These provisions apply to Users habitually resident in the EU or EEA ("EU/EEA Users") in addition to the other Terms; in the event of conflict, this section prevails for EU/EEA Users.
42.1 Contracting entity and representatives. Your contract is with Everconnected Ltd. (England and Wales). Our legal representative under Article 13 of the Digital Services Act (Regulation (EU) 2022/2065) is: [INSERT NAME, ADDRESS, AND EMAIL OF DSA REPRESENTATIVE]. Our representative under Article 27 of the EU GDPR is: [INSERT NAME, ADDRESS, AND EMAIL OF GDPR REPRESENTATIVE]. These appointments are required where we offer services to EU/EEA residents and will be completed before or upon EU/EEA launch.
42.2 Mandatory consumer rights. Nothing in these Terms limits any mandatory consumer protection of your country of habitual residence.
42.3 No mandatory arbitration. If you are a consumer, the arbitration provisions do not apply to you; informal resolution is voluntary; and you may bring proceedings in the courts identified in the section headed "Governing Law and Jurisdiction".
42.4 Right of withdrawal. As a consumer, you may withdraw from a subscription within fourteen (14) days of its conclusion without reason, by a clear statement to [complaints@everconnected.com](mailto:complaints@everconnected.com). We will reimburse payments received without undue delay and within fourteen (14) days using your original payment method. If you asked for performance to begin during the withdrawal period, you pay a proportionate amount for what was supplied; if you expressly consented to immediate supply of digital content and acknowledged losing the right of withdrawal on full performance, that right ends on full performance.
42.5 Pre-contract information and confirmation. We provide the pre-contract information required by Directive 2011/83/EU and confirmation of the contract on a durable medium without undue delay and by the time the Service is first made available.
42.6 Digital Services Act. We provide: information on restrictions, content-moderation, and any algorithmic decision-making in these Terms (see the sections headed "Acceptable Use and Prohibited Activities", "Services Management and Content Moderation", "Reporting and Management of Illegal and Inappropriate Content", and "Suspension and Termination"); a notice-and-action mechanism (in-app reporting or safety@everconnected.com); statements of reasons under Article 17; an internal complaint-handling system (appeals under the sections headed "Services Management and Content Moderation" and "Suspension and Termination"); and access to certified out-of-court dispute settlement under Article 21, whose outcome is non-binding and does not prevent court proceedings. Where required, we publish transparency information and set out the main parameters of any recommender systems.
42.7 Data protection. The controller for EU/EEA Users’ personal data is Everconnected Ltd. Transfers outside the EEA are protected by appropriate safeguards under Chapter V of the EU GDPR (including the EU-US Data Privacy Framework for certified recipients, or Standard Contractual Clauses), as described in the Privacy Policy.
42.8 Governing law and jurisdiction for EU/EEA Users are as set out in the section headed "Governing Law and Jurisdiction". This section survives termination to the extent the rights and obligations continue under applicable EU law.
These provisions apply to Users habitually resident in Canada (“Canadian Users”) in addition to the other Terms; in the event of conflict, this section prevails for Canadian Users.
43.1 Consumer protections. Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under applicable Canadian federal or provincial consumer-protection legislation (including, where applicable, Ontario’s Consumer Protection Act, 2002 and British Columbia’s Business Practices and Consumer Protection Act) to the extent that right or remedy cannot lawfully be excluded, restricted, or modified by agreement. Where such legislation grants you cancellation, refund, or other rights that differ from these Terms, that legislation prevails to the extent of the conflict.
43.2 Governing law and forum. The section headed “Governing Law and Jurisdiction” applies subject to any mandatory rule of Canadian law that entitles you, as a consumer, to bring or defend proceedings in the courts of your province or territory of residence or to the protection of that province’s or territory’s mandatory consumer laws.
43.3 Language; Quebec. These Terms are currently published in English. The Services are not offered in Quebec until a French-language version of the contract documents is published in accordance with the Charter of the French Language, as amended. When that version is published, availability in Quebec will commence under the section headed “Contracting Entity and Jurisdictional Application”, and Quebec consumers will be entitled to receive the French-language version as required by law.
43.4 Privacy. Our handling of Canadian Users’ personal information is described in the Privacy Policy, including its Canada Supplemental Information annex (PIPEDA and applicable provincial laws, including Quebec’s Law 25).
These provisions apply to Users habitually resident in Australia (“Australian Users”) in addition to the other Terms; in the event of conflict, this section prevails for Australian Users.
44.1 Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law, Schedule 2 to the Competition and Consumer Act 2010 (Cth) (the “ACL”). Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, warranty, right, or remedy conferred by the ACL or any other applicable law that cannot lawfully be excluded, restricted, or modified by agreement.
44.2 Remedies. If we fail to comply with a consumer guarantee under the ACL, you are entitled to the remedies the ACL provides, which depend on whether the failure is major or minor. Nothing in the sections headed “Disclaimer”, “Limitation of Liability”, or “Subscriptions, Payments, and Refunds” limits or excludes those entitlements, and those sections apply to Australian Users only to the extent permitted by the ACL. To the extent permitted by section 64A of the ACL for services not of a kind ordinarily acquired for personal, domestic, or household use, our liability for a failure to comply with a consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having the services supplied again.
44.3 Governing law and forum. The section headed “Governing Law and Jurisdiction” applies subject to any mandatory rule of Australian law that entitles you, as a consumer, to the protection of the ACL or to bring or defend proceedings in Australian courts.
44.4 Privacy. Our handling of Australian Users’ personal information is described in the Privacy Policy, including its Australia Supplemental Information annex (Privacy Act 1988 (Cth) and the Australian Privacy Principles).
45.1 These Terms, together with the following documents (each as amended from time to time), constitute the entire agreement between you and Everconnected regarding the Services (the "Agreement Documents"): (a) the Privacy Policy; (b) the Cookie Policy; (c) the Community Guidelines (which includes the Acceptable Use standards reflected in these Terms); and (d) the Payments & Credits Terms (consolidated into these Terms as the sections numbered 16 to 20). No other document forms part of the Agreement Documents unless incorporated by a variation made under this section. Internal compliance materials we maintain (such as our Illegal Content Risk Assessment and data-retention records) are referenced descriptively and are not contractual Agreement Documents.
45.2 Order of precedence. In the event of conflict between Agreement Documents, the following order applies (earlier prevailing over later): (a) any mandatory provision of applicable law that cannot be excluded; (b) the Supplemental Terms for United States Users (for US Users only); (c) the Supplemental Terms for European Union and EEA Users (for EU/EEA Users only); (d) the main body of these Terms; (e) the Privacy Policy; then (f) the remaining Agreement Documents in the order listed. The Payments & Credits Terms prevail over the main body of these Terms in respect of payments, In-App Credits, Tips and purchases.
45.3 Supersession. These Terms supersede all prior agreements and understandings on their subject matter, including any prior Terms of Service under which you used the Services.
45.4 Mandatory law prevails. Where any provision conflicts with mandatory applicable law (including consumer-protection law, data-protection law, and the Digital Services Act), the law prevails and the provision is read down to the minimum extent necessary, without affecting the remaining provisions.
45.5 Variation. We may vary these Terms or the Agreement Documents by publishing a revised version and notifying you (by email or prominent in-app notice), identifying material changes and the effective date, and giving reasonable advance notice of material changes that negatively affect you, with the opportunity to terminate before they take effect, as further described in the section headed "Modifications, Corrections, and Interruptions". Your continued use after the effective date constitutes acceptance. No variation by you is effective unless agreed by us in writing.
45.6 Non-reliance. In entering into these Terms, you have not relied on any statement not expressly set out in the Agreement Documents; this does not exclude or limit liability for fraud or fraudulent misrepresentation, for negligent misrepresentation, or for any other liability that cannot be excluded under applicable law (and, for consumers, this clause applies only so far as it is fair under applicable consumer law).
45.7 Acknowledgement. You acknowledge that you have had the opportunity to read each Agreement Document and that copies are accessible on the Services at all times.
STATUS: The Annexes below are NOT IN FORCE. They are reproduced for transparency and create no rights or obligations unless and until Everconnected activates them by the variation procedure in the section headed “Modifications, Corrections, and Interruptions” and notifies Users. Capitalised terms have the meaning given in these Terms.
When activated, this Annex permits Users to withdraw eligible Rewards as money and sets out the conditions for doing so. Until activated, no cash withdrawal is available, and the section headed "Tips - Voluntary User-to-User Payments" governs.
Withdrawals are processed and settled by one or more third-party payment service providers that are authorised and regulated to provide payment and, where applicable, money-transmission or e-money services (each a "Payments Provider", for example Stripe or PayPal). Everconnected provides only the technology connecting you to a Payments Provider, does not hold or transmit your funds, and is not a bank, money transmitter, e-money institution, or payment service provider. Withdrawals are governed by the Payments Provider’s terms, which you must accept.
To withdraw, you must open and maintain an account with the relevant Payments Provider and complete its identity-verification, anti-money-laundering, and sanctions-screening checks. We or the Payments Provider may withhold, delay, freeze, or reverse a withdrawal, or suspend your ability to withdraw, where reasonably necessary to complete verification, comply with law, investigate suspected fraud or prohibited conduct, or manage chargeback or reversal risk.
Withdrawals are paid net of Payments Provider and app-store fees, currency-conversion costs, and any taxes required to be withheld, and may be subject to a minimum threshold, a payout schedule, and reserves or holds that we or the Payments Provider reasonably apply. Foreign-exchange risk is yours.
If an amount underlying a Reward is later reversed, charged back, refunded, or found to be fraudulent or unauthorised, the corresponding amount may be deducted from your balance or future withdrawals, or recovered from you.
Where we (or a Payments Provider on our behalf) facilitate withdrawals to you, we may be required by law to collect tax-identification and other information from you and to report your identity and the amounts you receive to tax authorities - for example under EU Council Directive 2021/514 ("DAC7"), the UK rules implementing the OECD Model Reporting Rules for Digital Platforms, and US information-reporting rules (such as Form 1099-K). You must provide accurate information we request and keep it current, and we may withhold withdrawals until you do. You remain solely responsible for your own tax obligations.
This Annex takes effect only if and when Everconnected activates it by publishing it as in force and notifying Users under the variation procedure in the section headed "Modifications, Corrections, and Interruptions", having first completed Payments Provider onboarding and the related verification and anti-money-laundering arrangements. On activation, the statement in the section headed "Tips - Voluntary User-to-User Payments" that Rewards cannot be withdrawn is replaced by this Annex.
When activated, this Annex governs optional guided meditation, mindfulness, breathing, and relaxation content ("Wellness Content") that Everconnected may make available. It applies in addition to the rest of the Terms, including the section headed "No Professional Relationship; Not a Medical or Advice Service".
Wellness Content is provided for general wellness, relaxation, and educational purposes only. It is not medical, psychological, or healthcare advice, diagnosis, treatment, or therapy, is not a substitute for professional care, and creates no doctor-patient, therapist-client, or other professional relationship. Always consult a qualified professional about any physical or mental-health condition, and never disregard or delay professional advice because of Wellness Content.
Wellness Content is not intended to diagnose, treat, cure, or prevent any disease or condition, and Everconnected makes no such claim. Benefits are not guaranteed and vary between individuals.
Some Wellness Content involves breathing techniques, postures, or movement that may not be suitable for everyone. Consult your physician before beginning, particularly if you are pregnant or have any medical condition; practise in a safe environment; and stop if you feel pain, dizziness, or discomfort. You participate at your own risk, subject to the non-excludable liability set out in the section headed "Limitation of Liability".
Where Everconnected offers optional mood check-ins, that information is collected only with your explicit consent, used solely to personalise your experience, handled as special-category data under the section headed "Privacy and Data Protection", and may be withdrawn or deleted at any time. If mood check-ins are not offered, this clause does not apply.
Wellness Content, and any instructors or third-party providers, are provided "as is"; Everconnected does not warrant their accuracy or effectiveness, and such providers are not Everconnected’s agents unless we state otherwise. Wellness Content does not include, and Users must not introduce through it, material concerning self-harm, suicide, or eating disorders.
This Annex takes effect only if and when Everconnected activates it by publishing it as in force and notifying Users under the variation procedure in the section headed "Modifications, Corrections, and Interruptions". Activating it may also require a Data Protection Impact Assessment where mood check-ins or other higher-risk processing are introduced.
End of Terms of Service - Everconnected Ltd.
